Shipping policy

Thank you for shopping with Neacure. We want your order to reach you quickly and safely. This policy explains how we process, ship and deliver your order.

1. Where We Ship
We currently ship to addresses within the United States only, including P.O. boxes. We are unable to ship to APO/FPO addresses at this time.

2. Shipping Cost
Standard shipping is free on all orders.

3. Order Processing
Orders are processed within 1–5 business days after payment is confirmed. Processing includes quality checks and packing. Orders are not processed or shipped on weekends or public holidays.

You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with your tracking number once it ships.

4. Delivery Time
Most orders arrive within 7–14 days from the date the order is placed. This estimate includes processing and shipping time.

Delivery times are estimates, not guarantees. During peak seasons, sales events, severe weather or carrier delays, delivery may take longer. We recommend ordering early for gifts and special occasions.

5. Where Orders Ship From
Our products are shipped directly from our trusted fulfillment partners, located mainly in China. If your order contains more than one item, it may arrive in separate packages at different times. You will receive tracking for each package.

6. Order Tracking
Every order includes tracking. Once your order ships, we will email you a tracking number and link. Tracking information can take 2–3 business days to appear or update after your order ships. You can also contact us at any time for an update on your order.

7. Delays
If your order is delayed beyond our estimated delivery time, we will notify you by email. You may choose to keep waiting for your order or cancel it for a full refund, as long as it has not yet been delivered.

8. Lost Packages
If your tracking has not updated for 10 days, or your order has not arrived within 30 days of purchase, please contact us. We will investigate with the carrier and send you a free replacement or issue a full refund.

9. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot find it, please check with neighbors, your building's mailroom or your local post office. If it still cannot be found, contact us within 7 days of the delivery date and we will work with the carrier to help resolve it.

10. Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will do our best to correct it before it ships. We cannot be responsible for orders delivered to an incorrect address provided at checkout.

11. Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund. Please see our Refund Policy for full details.

12. Contact Us
If you have any questions about shipping or your order, email us at neacuresupport@gmail.com with your order number. We reply to every message within 24 hours.