Refund policy

We want you to love your order. If something isn't right, we're here to help. This policy explains when you can get a refund or replacement and how to request one.

1. Our 30-Day Guarantee
If your item arrives damaged, faulty, defective or incorrect, we will make it right. Contact us within 30 days of delivery and we will send you a free replacement or give you a full refund, whichever you prefer.
In most cases, you do not need to send the item back.

2. How to Request a Refund or Replacement
Email us at neacuresupport@gmail.com within 30 days of delivery and include:
- Your order number
- A short description of the problem
- A clear photo or short video showing the issue
We will reply within 24 hours and confirm the next steps.

3. Change of Mind
Because our products ship directly from our fulfillment partners overseas, we are unable to accept returns or offer refunds for change of mind, including ordering the wrong size or color. Please check the product details and size guide carefully before ordering. If you are unsure about anything, contact us before you buy and we will be happy to help.

4. Missing Items
If your order arrives with an item missing, please contact us within 30 days of delivery. Orders with more than one item may arrive in separate packages, so please check your tracking first. If an item is confirmed missing, we will send it to you or refund it.

5. Lost or Late Orders
If your order has not arrived within 30 days of purchase, please see our Shipping Policy or contact us. We will send a free replacement or issue a full refund.

6. Order Cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it has not yet been processed for shipping. Email us as soon as possible with your order number. Once an order has been processed or shipped, it can no longer be cancelled.

7. How Refunds Are Paid
Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

8. Contact Us First
If you have any problem with your order, please email us before opening a dispute with your bank or payment provider. We resolve most issues within 1–2 days.

9. Contact Us
Email: neacuresupport@gmail.com
We reply to every message within 24 hours.